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Please read this policy carefully as it applies to the products and services we provide to you (such as your CCTV, Intruder Alarms, Access Control, Fire Alarms), our apps and our websites. It applies to our consumer customers only. If you are a business customer (including sole traders and partnerships) please see our business privacy policy.  

It also applies even if you’re not one of our customers and you interact with us as part of running our business, such as by: 

  • using one of our products or services – paid for by someone else; 
  • taking part in a survey or trial; 
  • entering a prize promotion; 
  • calling our helpdesk; or
  • generally enquiring about our services. 

If you need to give us personal information about someone else in relation to our products and services, the privacy policy will also apply. And if we need the permission of the other person to use that information, we’ll ask you to check they are OK with this.

Technology is a fast-changing area and can be complicated. We’ve included a glossary which explains the meaning of any technical terms we use. 

This policy doesn’t apply to information about our employees or shareholders.  It also doesn’t cover other companies or organisations (which advertise our products and services and use cookies, tags and other technology) collecting and using your personal information to offer relevant online advertisements to you.  Read our cookie policy for information about how we use cookies on our website. 

You can link to other organisations’ websites, apps, products, services and social media from our websites. This privacy policy doesn’t apply to how those other organisations use your personal information.   

You should review their privacy policies before giving them your personal information.